Moove Fit Unlimited Membership

This membership allows access to all Clubs within the group, including boutique studios, subject to the facilities available at each Club.

Moove All Club Membership

This membership allows access to all Clubs within the group, excluding boutique studios, subject to the facilities available at each Club.

Moove Club Select Membership

This membership allows access to selected Clubs within the group, excluding boutique studios, as determined by Moove Motion Fitness Club from time to time and published on the Company website.

Moove Kids All Club Membership

This membership allows access to all Kids Clubs within the group only and does not permit access to the gym floor.

Moove Kids Membership

This membership is restricted to the member’s home Kids Club only.

All Other Memberships

All other memberships are restricted to the member’s home Club only.

For purposes of these Terms and Conditions, “home Club” means the Club at which the membership was originally taken out.

Moove Motion Fitness Club may amend membership access rights, including the Clubs included in any selected-access membership, from time to time. The latest version published on the Company website will apply.

Members may apply to freeze their membership for medical, financial, or travel reasons, provided that the membership account is not in arrears.

A membership may be frozen for a minimum period of three (3) months and a maximum period of twelve (12) months within any twelve (12)-month cycle.

A monthly administration fee will be charged for the duration of the freeze period.

Membership freezes are not available on short-term memberships.

The member’s Commitment Period will be extended by the number of months for which the membership is frozen.

If a member freezes their membership, the memberships of any linked children under the age of 14 years will automatically also be frozen. The same minimum and maximum freeze periods, qualifying conditions, and administration fee will apply to those linked memberships.

Moove Motion Fitness Club may amend this Membership Freeze Policy from time to time. The latest version published on the Company website will apply.

Standard Fit Passes

1. Right of admission is reserved.
2. Standard Fit Passes cannot be exchanged, refunded, or returned.
3. Fit Pass credit may not be redeemed for cash.
4. A Standard Fit Pass is valid for twelve (12) months from the date of issue.
5. Standard Fit Passes are only valid for persons over the age of 15 years.
6. Access is subject to the guest providing valid photographic identification, providing the required identification details, having their photograph taken, and signing the required waiver and membership agreement.
7. Facilities differ from Club to Club, and group exercise classes are subject to booking and availability.
8. All guests must comply with Moove Motion Fitness Club’s Club rules and regulations.
9. If a guest forgets their phone for QR code access, they will be allowed three (3) entries without a tag, after which they will be required to purchase a tag.

Free Fit Passes

1. Right of admission is reserved.
2. Free Fit Passes cannot be exchanged, refunded, or returned.
3. Lost Free Fit Passes will not be replaced.
4. Fit Pass credit may not be redeemed for cash.
5. A Free Fit Pass is valid for one (1) month from the date of issue.
6. Only one (1) Free Fit Pass is permitted per person.
7. Free Fit Passes are only valid for persons over the age of 15 years.
8. Proof of identification, including an ID document, driver’s licence, or passport, must be presented.
9. Access is subject to the guest providing valid photographic identification, providing the required identification details, having their photograph taken, and signing the required waiver and membership agreement.
10. Facilities differ from Club to Club, and group exercise classes are subject to booking and availability.
11. All guests must comply with Moove Motion Fitness Club’s Club rules and regulations.

Moove Motion Fitness Club may amend the terms applicable to Fit Passes from time to time. The latest version published on the Company website will apply.

(Applicable to Cosmo, Silverton, Secunda & Southgate)

1. Overview

The Gym Buddy Membership is a promotional membership option designed to encourage new member sign-ups and allow existing members to train with a partner.

This membership is not intended as a discounted alternative for existing members.

2. Membership Requirements

• A Gym Buddy Membership must be linked to an active Main Member
• It cannot exist as a standalone membership
• The Main Member is responsible for all payments
• Each Main Member may only have one (1) Gym Buddy

Eligible Main Member plans include:

• Moove 1
• Moove 12
• Moove 24

Gym Buddy Memberships are not available on any other memberships.

3. Linking & Account Status

• The Gym Buddy Membership remains valid only while the Main Member account is active
• If the Main Member cancels or becomes inactive:
• The Gym Buddy Membership will be terminated

4. Eligibility Rules

4.1 New Members

New members may join as a Gym Buddy when linked to a qualifying Main Member.

4.2 Existing Members

Existing members are not permitted to:

• Cancel their membership and
• Rejoin as a Gym Buddy

This is considered misuse of the membership offering.

5. Rejoining Members (3-Month Rule)

If you were previously a member, you may only join as a Gym Buddy if:

• Your previous membership has been inactive for at least 3 months (90 days)

Applications that do not meet this requirement will not be approved.

6. Misuse & Policy Violations

The following actions are strictly prohibited:

• Cancelling a membership to access a lower-priced option
• Attempting to bypass membership rules or system controls

We reserve the right to:

• Decline applications
• Cancel memberships without notice
• Take further action where misuse is identified

7. Payments & Responsibility

• The Main Member is responsible for all Gym Buddy fees
• Missed or failed payments may result in suspension or cancellation of both memberships

8. Non-Transferable

Gym Buddy Memberships:

• Are assigned to a specific individual
• Cannot be transferred or reassigned

9. Enforcement

These Terms & Conditions:

• Apply to all members equally
• Are enforced consistently across all clubs

10. Changes to Terms

Moove Motion Fitness Club reserves the right to update or amend these Terms & Conditions at any time.

Any changes will take effect once published on our website.

11. Acceptance

By signing up for a Gym Buddy Membership, you confirm that:

• You have read and understood these Terms & Conditions
• You agree to be bound by them

Last updated: 2026/03/22

These Terms and Conditions, Rules and Regulations apply to all members, guests, visitors, dependants, junior members, parents, legal guardians, service providers, and all other persons making use of Moove Motion Fitness Club’s facilities, premises, services, equipment, platforms, and related offerings.

Moove Motion Fitness Club may amend, replace, update, supplement, or remove any part of these Terms and Conditions, Rules and Regulations from time to time. The latest version published on the Company website will be the version in force, and all persons using the Club and its facilities are responsible for familiarising themselves with the latest version.

If there is any inconsistency between a previously published, printed, downloaded, emailed, stored, or otherwise circulated version of these Terms and Conditions, Rules and Regulations and the latest version published on the Company website, the latest version published on the Company website will prevail, to the extent permitted by law.

Members, guests, visitors, dependants, parents, legal guardians, and all other persons using the Club are responsible for checking the Company website from time to time for the latest version of these Terms and Conditions, Rules and Regulations.

The Company may review and implement changes to Fit-pass pricing, Fit-pass allocation, Fit-pass redemption rules, Fit-pass usage rules, and any related pricing or access rules from time to time.

Any member who wilfully or negligently causes damage to any property belonging to the Company, its staff, affiliated third parties, other members, guests, or visitors will be responsible for the cost of repair or replacement. A member is also responsible for damage caused by that member’s dependant(s), accompanying child(ren), and/or guest(s).

1. Before You Start Your Fitness Journey

1.1 You should consult your doctor to confirm that it is safe for you to become physically active in your current state of health.

1.2 You should always consult your doctor before significantly changing your exercise programme, training intensity, physical activity patterns, or diet.

1.3 If you are pregnant, your doctor must confirm that it is safe for you to continue exercising and/or using any Club facilities.

1.4 Always warm up your muscles before exercise and stretch appropriately after exercise.

1.5 It is important to remain properly hydrated while exercising.

1.6 If you experience acute pain, dizziness, a sudden headache, shortness of breath, faintness, or chest pain, you must stop exercising immediately and seek medical advice if necessary.

1.7 If there are any changes to your medical condition, or if your health deteriorates in any way, it is advisable that you consult your doctor before continuing to exercise.

1.8 You remain responsible for ensuring that you are medically fit and capable of using the Club’s facilities, services, classes, and equipment.

2. General Club Rules

2.1 Certain areas, studios, pools, courts, equipment, and facilities may be booked, reserved, closed, unavailable, or subject to limited access from time to time.

2.2 Members and guests must adhere to the Club’s trading hours, which may vary from Club to Club and may be amended from time to time.

2.3 All members, guests, visitors, and occupants must comply with these Terms and Conditions, Rules and Regulations, as well as any additional rules, notices, safety instructions, booking conditions, and operating procedures communicated by the Company or its affiliated third parties.

2.4 Members, guests, visitors, and all other persons using the Club must comply promptly with all reasonable instructions, directions, and safety guidance given by the Company’s staff, management, instructors, security personnel, and authorised representatives.

2.5 No pets are allowed in the Club, except for guide dogs or other lawfully permitted service animals, for which the relevant person remains responsible at all times.

2.6 No firearms, ammunition, explosives, dangerous items, or any other weapons are allowed in the Club or on Club premises. Any police officer, security official, or other person who lawfully carries a weapon may not bring that weapon into the Club while using Club facilities as a member or guest.

2.7 Cigarettes, electronic cigarettes, vaping devices, and similar products are not permitted on Club premises or in outdoor training areas, except in any designated smoking area if such area exists.

2.8 Alcohol, illegal drugs, steroids, performance-enhancing substances, banned substances, or any other unlawful substances may not be used, consumed, possessed, brought into, distributed, sold, promoted, or endorsed within the Club, on Club premises, in the parking area, or on any of the Company’s online or social media platforms.

2.9 The Company applies a zero-tolerance approach to the use, sale, possession, promotion, endorsement, or distribution of illegal and/or performance-enhancing drugs, including steroids and banned substances. Any breach of this rule may result in immediate suspension, cancellation of membership, refusal of entry, removal from the premises, and/or further legal action.

2.10 No member may canvass, advertise, market, promote, solicit, prospect, or sell any product or service to members, guests, staff, contractors, or visitors within the Club, on Club premises, or through any of the Company’s platforms without the Company’s prior written consent.

2.11 For clarity, the restriction in clause 2.10 does not prohibit a private peer-to-peer training arrangement between members as permitted under clauses 18.1 to 18.8, provided that such arrangement does not involve general solicitation, advertising, or promotion within the Club or on the Company’s platforms.

2.12 No member may conduct surveys, research, questionnaires, data gathering, business prospecting, lead generation, or any other activity that may be a nuisance to other members or interfere with staff carrying out their duties, unless expressly authorised in writing by the Company.

2.13 No large bags, oversized personal items, or other belongings that may create a safety risk, obstruction, or tripping hazard are allowed on the gym floor.

2.14 No member, guest, or visitor may enter or use the Club, its facilities, or its services while suffering from any contagious, infectious, communicable, or transmittable illness, disease, condition, or symptoms that may pose a health or safety risk to others.

2.15 The Company may refuse entry to, or require the removal of, any person who appears to present a health, hygiene, or safety risk to other members, guests, visitors, staff, or service providers.

2.16 The Company’s rules relating to smoking, vaping, alcohol, illegal substances, banned substances, and prohibited items apply throughout the entire Club premises, including the building, gym floor, studios, pool areas, courts, outdoor training areas, parking areas, walkways, entrances, and any other area under the control of the Company.

2.17 No member, guest, or visitor may arrange for third-party deliveries, collections, food delivery riders, promotional visits, vendor access, or any other unauthorised commercial or service-related entry into the Club without prior written approval from the Company.

3. Photography, Video, Broadcasting, and Social Media

3.1 Members and guests must respect the privacy, dignity, and rights of other persons when taking photographs, videos, video calls, broadcasts, livestreams, or any other recordings within the Club.

3.2 Photography, videography, video calls, livestreaming, and broadcasting are strictly prohibited in changing rooms, bathrooms, toilets, shower areas, poolside areas, the pool, the spa, the steam room, the sauna, the Moove Kids Club, affiliated third-party Kids Clubs, children’s play areas, and any other restricted area designated by the Company.

3.3 No person may take photographs or videos of children under the age of 18, other than their own child, without the express prior permission of that child’s parent or legal guardian.

3.4 No person may intentionally photograph, film, or record any other member, guest, visitor, child, staff member, contractor, or third party without that person’s express prior permission.

3.5 Members must be mindful that others may inadvertently appear in the background of selfies, video calls, livestreams, or recordings. If a complaint is raised, or if such content is brought to the Company’s attention, the Company may require the relevant person to stop recording, cease broadcasting, delete the content, and/or remove the content from any platform.

3.6 No person may photograph, record, broadcast, or reproduce any CCTV cameras, CCTV equipment, security systems, CCTV footage, access control systems, or security-related infrastructure belonging to the Company.

3.7 If the Company believes that a person has made a recording, livestream, or broadcast in a restricted area, or that any recording or broadcast may infringe privacy, dignity, safety, security, or Club operations, the Company may require that person to:
(a) stop the recording or broadcast immediately;
(b) show the images or footage to the Company;
(c) delete the images or footage;
(d) remove the content from any online or social media platform; and/or
(e) leave the Club.

3.8 Refusal to comply with a lawful instruction under this section may result in suspension or termination of membership, refusal of entry, and/or further legal action.

3.9 The Company applies a zero-tolerance approach to cyberbullying, harassment, shaming, humiliation, or the publication of content that harms, intimidates, ridicules, exploits, or infringes the rights of any member, guest, visitor, staff member, child, or third party.

3.10 If any photo, video, livestream, or broadcast made in the Club is later posted online or shared on social media, the person who created, shared, initiated, enabled, or distributed that content may still be held responsible by the Company, regardless of whether the final posting was made by that person or another connected person.

3.11 The Company may from time to time conduct photographic, video, or promotional shoots within the Club. Content from such shoots may be used for lawful business purposes, including publicity, advertising, branding, promotional content, illustration, website use, and social media content, subject to applicable law, including POPIA where applicable.

3.12 By remaining in the Club during any clearly conducted promotional or marketing shoot, you acknowledge that your image may be captured incidentally. Where legally required, the Company will obtain appropriate consent.

3.13 No person may use the Company’s name, logo, brand, trademark, location, premises, or imagery for promotional, advertising, commercial, social media, or marketing purposes without the Company’s prior written consent.

3.14 No person may create, film, photograph, publish, or produce commercial, branded, sponsored, promotional, advertising, monetised, or influencer content within the Club or on Club premises without the Company’s prior written consent.

3.15 The Company may prohibit, stop, remove, or require the deletion of any content created in breach of this section.

3.16 The Company may use CCTV cameras and other security, surveillance, access-control, and monitoring measures on its premises for lawful purposes, including safety, security, access control, incident investigation, crime prevention, and operational monitoring, subject to applicable law.

4. Access and Admission

4.1 Right of admission is reserved at all times.

4.2 The Company reserves the right to approve or reject membership applications.

4.3 All membership fees and any other applicable charges must be paid in advance in accordance with the applicable membership agreement and payment terms.

4.4 Access to the Club depends on the member’s membership type, account status, access rights, age restrictions, available Fit-pass balance, and any other conditions applicable to that member’s account.

4.5 Access will only be granted to members whose membership accounts are current and in good standing.

4.6 Children under the age of 15 are not permitted on the main gym floor except where specifically allowed under these Terms and Conditions, Rules and Regulations.

4.7 Access to the gym premises shall be granted exclusively through the QR code generated within Moove’s mobile application, unless the Company expressly permits otherwise.

4.8 Members are responsible for maintaining a functional mobile device capable of displaying the required QR code.

4.9 If a member has forgotten or misplaced their mobile device, access may be granted upon presentation of the member’s ID number or passport number for a maximum of three (3) consecutive occasions. Thereafter, the member may be required to use the QR code generated through the mobile application in order to gain access.

4.10 PAYG members may be granted access upon presentation of their ID number or passport number for a maximum of three (3) consecutive visits. Thereafter, such member may be required to use the QR code generated through the mobile application in order to gain access.

4.11 Only the parent or legal guardian of a minor child may access the main gym floor for the limited purpose of accompanying that child to the bathroom, where such accompaniment is necessary.

4.12 Moove Motion Fitness Club employees are not permitted to assist or accompany a minor child to the bathroom.

4.13 No member may allow any other person to enter the Club using that member’s credentials, QR code, account, access rights, or membership benefits. Any such conduct may result in immediate suspension or cancellation of membership.

4.14 A member and/or that member’s dependants may be denied access to the Club and its facilities if the relevant membership is in arrears, suspended, frozen, terminated, inactive, or if the required Fit-pass balance is not available.

4.15 No person may unlawfully access, attempt to access, interfere with, manipulate, alter, obtain, or change any information, software, hardware, network, device, database, user profile, security control, or other ICT system used by the Company. “ICT” includes, without limitation, Wi-Fi systems, internet stations, digital screens, employee computers, internal software systems, access control systems, and any related infrastructure.

4.16 Any unauthorised access to or interference with the Company’s ICT systems may result in immediate suspension or termination of membership, refusal of entry, and/or legal action.

4.17 The Company does not warrant that its mobile application, booking systems, access systems, QR systems, website, Wi-Fi, internet services, digital platforms, or other technology systems will always be available, uninterrupted, secure, accurate, or error-free.

4.18 The Company will not be responsible for delays, inconvenience, failed access, missed booking, or interruption arising from any system outage, connectivity issue, technical malfunction, maintenance event, software error, power issue, third-party service failure, or digital platform disruption.

5. Guests

5.1 Members may bring guests to train with them upon payment of the applicable guest fee or upon redemption of a valid promotional voucher, together with completion of the guest register and any required profile or participation documentation.

5.2 A guest must produce a valid national identity document, passport, or other form of identification acceptable to the Company in order to gain entry.

5.3 All persons using the Club, whether members or guests, may be required to have a profile on the Club’s systems.

5.4 The member bringing the guest must remain present with and accompany that guest while the guest is in the Club, unless the Company permits otherwise.

5.5 The member is responsible for ensuring that the guest is familiar with and complies with the current Club rules and regulations.

5.6 The member will be held responsible for the conduct, behaviour, and compliance of that guest while the guest is on Club premises or using any Club facilities.

5.7 The Company may refuse entry to, remove, suspend, or ban any guest.

6. Behaviour and Conduct

6.1 Behaviour includes conduct within the Club, outside the Club where such conduct affects the Club, and online behaviour on any website, social media platform, digital forum, messaging platform, or other communication channel.

6.2 No person may enter the Club while under the influence of alcohol, illegal substances, banned substances, or any substance that may impair judgment, safety, or behaviour.

6.3 If the Company reasonably believes that any person’s faculties are impaired in a way that may cause risk, harm, nuisance, disruption, intimidation, discomfort, or damage, that person may be refused entry, removed from the premises, or prohibited from using Club facilities.

6.4 Foul, abusive, offensive, threatening, discriminatory, humiliating, intimidating, sexually inappropriate, or otherwise unacceptable language or behaviour is strictly prohibited.

6.5 The Company applies a zero-tolerance approach to discrimination, harassment, sexual harassment, victimisation, hate speech, intimidation, and threatening behaviour.

6.6 No person may engage in propaganda for war, incitement of violence, advocacy of hatred, racist conduct, sexist conduct, degrading conduct, or any expression that may reasonably be understood to be hurtful, inflammatory, threatening, abusive, or violative of the dignity of another person.

6.7 No person may verbally, physically, sexually, or psychologically abuse, harass, threaten, intimidate, or assault any member, guest, child, visitor, staff member, contractor, service provider, affiliated third party, or any other person.

6.8 No person may commit, publicise, or engage in any immoral, indecent, obscene, unhygienic, sexual, or inappropriate act in the Club or on Club premises.

6.9 Only one person is permitted in a shower cubicle, private changing cubicle, or toilet cubicle at any one time.

6.10 Members and guests must remain mindful that children may be present in or near the Club. No obscene, rude, vulgar, profane, or sexually explicit language, gestures, slogans, graphics, or clothing will be permitted where children may be exposed to them.

6.11 No person may act in a way that brings or is likely to bring the Company’s name, brand, operations, reputation, staff, or environment into disrepute.

7. Suspension, Refusal of Entry, Removal, and Termination

7.1 If the Club Manager on duty or any authorised representative of the Company determines that a member’s, guest’s, or visitor’s behaviour is non-compliant with these Terms and Conditions, Rules and Regulations, that person may be instructed to stop the conduct, leave the Club, or cease using the relevant facility.

7.2 The Company may remove or require the removal of any person from the Club for non-compliance, misconduct, safety concerns, hygiene concerns, harassment, disruption, unauthorised commercial activity, or any other conduct considered inappropriate.

7.3 In serious or repeated cases, the Company may suspend or terminate a membership, freeze access, refuse future entry, deactivate access rights, and/or take any other lawful step considered appropriate in the circumstances.

7.4 The Company may refuse entry to any person, including a member, and may terminate membership where the circumstances justify such action, including in cases involving misconduct, disruption, complaints by members or staff, sexual harassment, violence, unauthorised commercial activity, or hygiene concerns.

7.5 Termination or suspension may take effect immediately where the matter is sufficiently serious.

7.6 Upon termination of membership, access rights, tags, cards, and/or digital access may be deactivated immediately.

7.7 The Company does not guarantee uninterrupted access to any Club, facility, class, area, court, pool, programme, instructor, service, amenity, parking area, digital platform, or item of equipment.

7.8 Any Club, service, class, programme, facility, area, or equipment may be limited, withdrawn, suspended, changed, substituted, repaired, closed, cancelled, or discontinued from time to time for operational, staffing, cleaning, maintenance, repair, refurbishment, legal, safety, business, emergency, or any other reasonable reason.

8. Clothing and Personal Presentation

8.1 Appropriate exercise clothing and footwear must be worn at all times while exercising.

8.2 Members may not wear clothing that falsely suggests, implies, or purports to affiliate them or their services with Moove Motion Fitness Club.

8.3 Members may not wear clothing that advertises, markets, or promotes their own personal training, coaching, instruction, or related services where such display amounts to unauthorised promotion or solicitation within the Club.

8.4 Male members may not train bare-chested.

8.5 Slops, sandals, and other unsuitable footwear may not be worn while training.

8.6 Sneakers or trainers must be worn at all times on the gym floor, unless a specific activity area has a different rule.

8.7 Only non-slip trampoline socks may be worn on the trampolines. No shoes are permitted on trampolines.

8.8 Sweat towels are compulsory while training, and access to certain training areas may be denied if a member does not have a sweat towel.

8.9 No member, guest, or visitor may wear or display any clothing, accessories, symbols, slogans, graphics, words, or imagery that are offensive, discriminatory, threatening, hateful, explicit, vulgar, profane, intimidating, sexually inappropriate, or otherwise unacceptable in the Company’s opinion.

8.10 The Company may refuse entry to, or require the removal of, any person wearing or displaying such items.

9. Parking

9.1 Parking is available only to members and guests while using the Club’s facilities.

9.2 Vehicles may only be parked in designated parking bays.

9.3 No person may park in a disabled parking bay unless legally entitled to do so.

9.4 If a vehicle is not parked properly, it may be clamped, removed, or otherwise dealt with in accordance with the applicable parking rules, and a fee may be charged.

9.5 All vehicles are parked, driven, and left on Club premises entirely at the owner’s and/or driver’s risk.

9.6 The Company does not accept responsibility for any loss, theft, or damage to any vehicle, bicycle, motorcycle, scooter, or other mode of transport, or to any item left therein or thereon, while on Club premises or in any area designated for members or guests.

9.7 Members and guests should not leave valuables visible inside vehicles.

10. Lockers and Personal Belongings

10.1 Subject to availability, lockers are provided in changing rooms for clothing and personal belongings while members train.

10.2 Subject to availability, valuables lockers may be provided on the gym floor for smaller valuable items.

10.3 Lockers may only be used while the member is in the Club, unless the Company expressly permits otherwise.

10.4 Lockers may only be used for gym kits, toiletries, and the clothing worn to the Club.

10.5 If the Company has reasonable grounds to suspect that a locker is being used to store prohibited, unlawful, dangerous, perishable, unhygienic, offensive, or otherwise unauthorised items, the Company may require the member to open the locker or may open the locker itself, forcibly if necessary.

10.6 The Company cannot guarantee that use of a locker will prevent theft, loss, or damage to belongings.

10.7 Members are strongly advised not to leave valuables unattended or in changing-room lockers.

10.8 Members should ensure that they have adequate personal insurance cover for loss of personal effects.

10.9 Lost or missing personal belongings must be reported to reception immediately.

10.10 Lockers are available only for same-day use. Any belongings left in a locker overnight may be removed.

10.11 The Company may clear lockers daily at the end of the business day.

10.12 Any items removed from lockers may be retained, stored, disposed of, donated, or otherwise dealt with by the Company in accordance with its lost property practices.

10.13 Any lost property found on Club premises may be retained by the Company for a period of one (1) week from the date on which it is found, or for such shorter period as may be reasonable in the case of perishable, unsafe, unhygienic, damaged, or low-value items.

10.14 The Company is not responsible for storing valuables, cash, jewellery, electronics, perishable items, unsafe items, unhygienic items, or any other item that the Company considers unsuitable for storage.

10.15 If lost property is not claimed within the applicable retention period, the Company may donate, dispose of, discard, or otherwise deal with such property.

11. Equipment and Gym Floor Rules

11.1 Equipment may only be used for its intended purpose and in accordance with any instructions, usage guidelines, safety notices, and manufacturer specifications.

11.2 If assistance is required on any item of equipment, members should ask a fitness instructor or authorised staff member for help.

11.3 Any damaged, broken, unsafe, or malfunctioning equipment must be reported to reception or to a staff member immediately.

11.4 Members may not throw weights on the floor or handle weights in a reckless, abusive, or negligent manner.

11.5 A member who causes damage to Club property, flooring, fixtures, equipment, or facilities through negligence, recklessness, misuse, or deliberate conduct may be liable for the cost of repair or replacement.

11.6 Members must never exceed the maximum weight load of any equipment.

11.7 When using strength equipment, members must ensure that the weight pin is fully inserted and properly secured.

11.8 Members may not use dumbbells, plates, or any other item not specifically supplied or authorised by the manufacturer in order to increase resistance on a machine.

11.9 Members must inspect equipment before use and ensure that it appears safe and suitable to use.

11.10 Weights, dumbbells, bars, mats, accessories, and other equipment must be handled with care and returned to their designated place after use.

11.11 Members are responsible for exercising with due care in an environment containing machinery and equipment that may cause serious injury or death if used improperly.

11.12 Before stepping onto a treadmill, the member must ensure that the belt has come to a complete stop. Members may not jump on or off a moving treadmill.

11.13 Members must follow the numerical order and timing system in any designated circuit area.

11.14 Members must comply with any posted or communicated time limits on equipment.

11.15 No “booking” or reserving of equipment is permitted by leaving towels, bags, bottles, or other items on or near equipment.

11.16 No food or glass bottles are allowed on the gym floor. Only plastic water bottles or such other containers as the Company permits may be used.

11.17 Sweat towels must be used at all times while training.

12. Group Training and Bookings

12.1 Some classes or group training sessions have limited space and may require pre-booking through the Club’s application or booking platform.

12.2 Members must comply with all booking rules, cancellation rules, waitlist rules, late-entry rules, and attendance policies communicated by the Company from time to time.

12.3 Members should arrive a few minutes before the scheduled start time of a class or group training session.

12.4 If a member arrives later than 2 minutes before the start of a class or session, that member’s place may be forfeited and allocated to another person.

12.5 Bookings may only be made for the member making the booking, unless the Company expressly permits otherwise.

12.6 No member may reserve a class space, bike, mat, or training station for another person unless expressly permitted by the Company.

12.7 If a member has booked a class but can no longer attend, the member must cancel the booking through the Club’s booking system within the required cancellation period.

12.8 Repeated no-shows, late cancellations, abuse of the booking system, or manipulation of class access may result in suspension of booking privileges, suspension of access to classes, and/or suspension or termination of membership.

12.9 Class timetables, trading hours, fitness instructors, facilities, services, and training formats may change from time to time without notice.

12.10 Classes may be cancelled, suspended, rescheduled, removed permanently, or amended from time to time.

12.11 Members should check the Club application, website, notice boards, or such other communication channels as the Company may use for up-to-date information.

12.12 Members may not reserve a seat or station in a group training session by leaving personal belongings unattended and leaving the studio or class area for an extended period.

12.13 A group training instructor may require a member to leave a class if that member’s behaviour is disruptive, unsafe, inappropriate, or negatively affects the class or the experience of other participants.

12.14 Persons who are not participating in a class may not disturb the class.

12.15 Members attending a class must follow the instructions of the instructor to the best of their ability in order to minimise disruption and safety risks.

12.16 Paid group training sessions reserved on the application must be cancelled at least 24 hours before the scheduled session. If cancellation is not made within the required time, the applicable Fit-pass may be deducted.

13. Boxing

13.1 For your own protection, you should wear appropriate protective gear, including gum guards, hand wraps, gloves, and any other recommended equipment when participating in contact sport activity or using the boxing area and its equipment.

13.2 The boxing area is a specialised training area.

13.3 No full-contact boxing or fighting is allowed unless expressly authorised by the Company as part of a supervised and approved programme.

13.4 Only shadow boxing and light sparring are permitted unless the Company states otherwise.

13.5 Members must remain aware of the space around them when using boxing bags, ropes, or other boxing equipment so as not to injure others.

14. Trampolines

14.1 Trampolines are intended for exercise purposes only.

14.2 Members must use trampolines with caution.

14.3 Only one person may use a trampoline at any one time.

14.4 No backflips, somersaults, or other high-risk acrobatic movements are permitted.

15. Soccer, Streetball, and Padel

15.1 No steel studs are allowed on the soccer pitch.

15.2 Members may not drag weights, jump boxes, sleds, or other equipment onto the soccer pitch or any protected surface where damage may result.

15.3 Sneakers or trainers are required on the streetball court.

15.4 No unauthorised equipment may be brought onto the streetball court.

15.5 Padel court bookings are available in 60-minute time slots, unless otherwise communicated by the Company.

15.6 A pay-before-you-play policy applies to padel court bookings.

15.7 Court fees may be fixed irrespective of peak or off-peak periods, unless the Company states otherwise.

15.8 Players must contact reception on arrival and before proceeding to the court.

15.9 Arrival more than 15 minutes after the scheduled booking time may result in forfeiture of the booking and allocation of the court to another player, with no refund unless the Company determines otherwise.

15.10 Payment of a padel court reservation fee does not necessarily include access to the Main Club. Additional access fees may apply for non-members.

15.11 Players may bring their own racquets.

15.12 Players are required to bring their own padel balls unless the Company states otherwise.

15.13 Appropriate sporting attire and footwear must be worn on court.

15.14 Non-marking footwear is required on the padel court. Metal studs or any form of studs are not permitted.

16. Pools, Sauna, and Steam Room

Plunge Swimming Pool

16.1 There is no lifeguard supervision at the plunge pool.

16.2 The plunge pool may only be used for recreational swimming or such other use as the Company may permit.

16.3 The pool area may be slippery when wet, and users must exercise caution.

16.4 No unhygienic behaviour in or around the pool will be tolerated.

16.5 Appropriate bathing attire must be worn while swimming.

16.6 Users are requested to shower before entering the pool.

16.7 No cannonballs, diving, excessive splashing, rough play, running, or unsafe behaviour is permitted in or around the plunge pool.

16.8 No person may use the pool if that person has a waterborne infectious condition, open sores, wounds, or any condition that may pose a health risk to others.

16.9 Lifesaving or safety equipment may not be used for recreational purposes.

Swim School Kids Club Swimming Pool

16.10 There is no lifeguard supervision unless the Company expressly states otherwise.

16.11 Access to the Kids Club swimming pool is limited to junior members under the age of 15 who hold an active Swim School membership and who are attending a scheduled swim training session.

16.12 Parents or legal guardians may enter the pool area only if requested to do so by the Swim School instructor as part of the junior member’s lesson.

16.13 The junior member must be accompanied by a parent or legal guardian at all relevant times as required by the Company.

16.14 Parents or legal guardians must remain present for the duration of the junior member’s swim lesson and must ensure that the junior member departs safely with them after the lesson.

16.15 Use of the Kids Club swimming pool is reserved for training purposes and not for casual swimming unless the Company expressly permits otherwise.

16.16 The pool area may be slippery when wet, and caution must be exercised.

16.17 No unhygienic behaviour in or around the pool will be tolerated.

16.18 Bathing suits and swimming caps must be worn while swimming.

16.19 Junior members are requested to shower before entering the pool.

16.20 No cannonballs, excessive splashing, rough play, running, or unsafe conduct is permitted.

16.21 A junior member may not use the pool if he or she has a waterborne infectious condition or open sores or wounds.

16.22 Babies and toddlers must wear aqua nappies or specifically designed baby swimwear where applicable.

16.23 Babies, toddlers, and children who cannot swim must wear properly fitted flotation devices and must be supervised by a parent and/or legal guardian at all times.

Bathrooms, Changing Rooms, Sauna, and Steam Room

16.24 No photographs or videos may be taken in bathrooms, showers, or changing rooms.

16.25 Washing of clothing in bathrooms or changing rooms is not permitted.

16.26 Only one person may occupy a shower cubicle, private changing cubicle, or toilet cubicle at any one time.

16.27 If a junior member requires a bathroom break, the junior member’s parent or legal guardian must accompany that junior member where required. The Company may apply gender-specific access rules for changing rooms and bathrooms.

16.28 Shaving is not permitted in Club bathrooms or changing rooms.

16.29 If you are elderly, pregnant, or suffer from heart disease, diabetes, high or low blood pressure, or any other serious medical condition, you are advised not to use the sauna or steam room without first consulting your doctor.

16.30 No junior member under the age of 15 may use the sauna or steam room.

16.31 Users must shower before entering the sauna or steam room.

16.32 Users must sit on a towel in the sauna or steam room.

16.33 The maximum recommended time in the sauna or steam room is 15 minutes unless the Company states otherwise.

16.34 No nudity, flashing, indecent conduct, or inappropriate behaviour is allowed in the sauna or steam room.

16.35 Oils, creams, cosmetic products, and other unauthorised substances may not be used in the sauna or steam room.

16.36 No items other than a towel and appropriate swim attire may be brought into the sauna or steam room. Electronic devices are not permitted.

16.37 No person may pour oils, liquids, or excessive amounts of water over the hot rocks in the sauna.

16.38 No person may alter, increase, decrease, or interfere with the heat settings in the sauna or steam room.

16.39 Users must remain aware that floors and surfaces may be slippery.

16.40 The sauna and steam room may be closed from time to time for cleaning, maintenance, repair, safety, or operational reasons.

17. Kids Club

17.1 Children require an active Moove Kids Club membership where such membership is applicable.

17.2 The Moove Kids Club is intended for children between the ages of 4 and 15, unless the Company states otherwise for a particular programme or facility.

17.3 Parents, legal guardians, and observers may only access the Moove Kids Club where permitted by the Company and subject to the Company’s access controls.

17.4 Persons over the age of 15 are not allowed to use the bathrooms within the Moove Kids Club unless expressly authorised by the Company.

17.5 Each child is only allowed a maximum of two (2) consecutive hours, being 120 minutes, in the Kids Club, unless the Company states otherwise.

17.6 Only the parent or legal guardian who signed the child into the Kids Club may remove the child for a bathroom break or from the facility, unless the Company permits otherwise.

17.7 Moove employees may not assist or accompany children to the bathroom.

17.8 Children may only access the changing rooms and bathrooms allocated to them in accordance with the Club’s applicable access rules.

17.9 No food or drink may be brought into the Kids Club unless expressly permitted by the Company.

17.10 Only plastic water bottles are permitted in the Kids Club.

17.11 No medication may be brought into the Kids Club unless expressly authorised by the Company and properly disclosed in advance.

17.12 No toys may be brought into or removed from the Kids Club unless permitted by the Company.

17.13 If a child is upset, ill, disruptive, aggressive, unsafe, unhygienic, a risk to other children, or otherwise unsuitable to remain in the Kids Club, the parent or legal guardian may be required to remove that child immediately.

17.14 The Company may permit or refuse any child access to the Kids Club, subject to applicable law.

17.15 Children attending the Kids Club must be out of nappies and toilet trained, unless the Company expressly provides otherwise for a specific programme or age category.

17.16 Moove employees may not assist children in the bathroom or toilet area.

17.17 The Company is not equipped to provide specialised care, therapy, or support services for children with special needs unless expressly stated by the Company. Where permitted by the Company, a child with special needs may only be granted access or membership if accompanied at all relevant times by a parent, legal guardian, or designated caregiver acceptable to the Company.

17.18 A parent or legal guardian remains responsible for all decisions, consents, permissions, supervision obligations, conduct, health disclosures, risks, and participation relating to any minor child or junior member using the Club or participating in any programme, activity, lesson, class, facility, or service.

17.19 Nothing in these Terms and Conditions, Rules and Regulations transfers parental or guardian responsibility to the Company, except to the limited extent required by law.

Drop-Off and Collection

17.20 Each parent or legal guardian must complete the required attendance register, sign-in process, or digital check-in when dropping off a child and must complete the sign-out process when collecting that child.

17.21 Each child and the relevant parent or legal guardian may be required to wear an identity tag or use another identification method determined by the Company.

17.22 Identity tags or other identification devices may only be removed when the child is formally checked out of the Kids Club.

17.23 Only the parent or legal guardian who signed the child into the Kids Club may collect or remove that child, unless the Company has been notified in advance and has approved an alternative collection arrangement.

18. Peer-to-Peer Training

18.1 Moove Motion Fitness Club permits members to train with, assist, coach, guide, or train other members within the Club, whether on a paid or unpaid basis, subject always to these Terms and Conditions, Rules and Regulations.

18.2 Any peer-to-peer training arrangement between members is a private arrangement entered into solely between those members. Moove Motion Fitness Club is not a party to that arrangement and does not employ, appoint, accredit, certify, supervise, endorse, recommend, insure, or guarantee any member who provides training, coaching, instruction, guidance, or related services to another member.

18.3 A member who trains, coaches, assists, guides, or receives payment from another member may not represent, imply, or create the impression that he or she is an employee, contractor, service provider, fitness instructor, agent, authorised trainer, or representative of Moove Motion Fitness Club.

18.4 While peer-to-peer training is permitted, no member may canvass, advertise, market, promote, solicit, recruit, or generally sell products or services to members, guests, staff, or contractors within the Club or on any of the Company’s social media or online platforms. A private training arrangement between members is permitted, but general solicitation, prospecting, business promotion, and commercial selling are prohibited unless expressly authorised in writing by the Company.

18.5 Each member acknowledges that the Company has made no representation regarding the qualifications, experience, competence, registration, insurance, accreditation, safety, or suitability of any member providing or receiving training, whether paid or unpaid.

18.6 The Company is not responsible for supervising or managing peer-to-peer training arrangements between members.

18.7 Members engaging in peer-to-peer training may not unreasonably occupy, monopolise, reserve, dominate, or control equipment, studio space, training zones, functional areas, courts, or other parts of the Club in a manner that interferes with the reasonable use and enjoyment of the Club by other members.

18.8 The Company may instruct members engaged in peer-to-peer training to relocate, reduce, modify, or stop such activity where it interferes with Club operations, member access, safety, fairness of use, or the member experience.

19. Chiropractors, Biokineticists, and Similar Services

19.1 Only authorised Moove Motion Fitness Club chiropractors, biokineticists, and other approved practitioners may provide such services at the Club.

19.2 Such services may not be provided by members, whether for payment or not, unless expressly authorised in writing by the Company.

19.3 Any person interested in providing a service at the Club must contact the Fitness Manager or such other authorised representative as the Company may designate.

19.4 Members interested in receiving these services must make direct contact with the relevant approved service provider.

19.5 Services rendered by a chiropractor, biokineticist, or similar professional are provided directly between the member and that service provider.

19.6 Members are responsible for ensuring that they enter into any required service agreement directly with the relevant provider and obtain proof of payment or receipts for any sessions purchased.

20. Safety and Emergencies

20.1 Members and guests must exercise caution when using any facility, equipment, staircase, wet area, court, pool, studio, or specialised training zone.

20.2 No person may interfere with fire doors, alarms, extinguishers, emergency exits, or safety devices.

20.3 All persons must take note of and comply with emergency procedures, evacuation notices, health and safety signs, and staff instructions.

20.4 When using staircases, handrails should be used and caution must be exercised.

20.5 The Club uses different floor surfaces throughout its facilities. Members and guests are responsible for remaining aware of changes in flooring and surface conditions.

20.6 Ongoing cleaning, maintenance, repairs, and operational activities may take place from time to time. Related tools, cables, barriers, warning signage, and wet floors may present hazards, and persons in the Club must proceed with caution.

20.7 Members and guests must listen to their bodies. If a person feels faint, dizzy, unwell, or short of breath, that person must stop exercising immediately and seek assistance if necessary.

20.8 The Company recommends spending approximately ten (10) minutes warming up before engaging in any physical exercise.

21. Urgent Medical Attention for Members and Minors

21.1 The member agrees that any Company staff member, agent, or representative, as well as any staff member, agent, or representative of any third party associated with the Company, in whose care a minor child is placed, may obtain, arrange, authorise, or facilitate urgent medical attention for that minor child as and when reasonably required.

21.2 The member hereby consents to such urgent medical treatment being administered to the minor child where reasonably necessary.

21.3 The member further agrees that any Company staff member, agent, or representative, as well as any staff member, agent, or representative of any third party associated with the Company, may obtain, arrange, authorise, or facilitate urgent medical attention for the member as and when reasonably required.

21.4 The member hereby consents to such urgent medical treatment being administered to the member where reasonably necessary.

21.5 The member remains responsible for all medical costs, emergency response costs, ambulance fees, consultation fees, hospital fees, medication costs, and any related costs arising from urgent medical treatment administered to the member and/or the minor child.

22. Benefit Partners

22.1 The Company may enter into agreements with benefit partners, including for the purpose of such benefit partner subsidising a portion of an eligible member’s membership fee and/or conferring a benefit, discount, reward, or privilege on that member.

22.2 The full terms and conditions applicable to any such benefit are contained in the applicable Membership Agreement and/or the relevant partner rules.

22.3 The member acknowledges that his or her membership may be subject not only to Moove Motion Fitness Club’s Terms and Conditions, Rules and Regulations, but also to any additional programme rules, membership rules, partner rules, regulations, terms, and conditions applicable to the relevant benefit partner.

22.4 Such partner-related rules and benefits may be amended from time to time.

23. Force Majeure, Natural Disaster, and Special Levies

23.1 In the event of any unforeseeable cause beyond the control of the Company and without the negligence of the Company, including but not limited to fire, flood, pandemic, epidemic, COVID-19, interruption of utility services, civil disturbance, governmental restriction, infrastructure failure, or other unforeseen event, the Company may take such operational, financial, or access-control measures as it reasonably considers necessary in the circumstances.

23.2 Such measures may include temporary closure, reduced access, adjusted operating hours, modified services, limited facility use, special operational rules, or the imposition of a reasonable levy where the Company determines that such levy is necessary to maintain or preserve the facilities and services.

23.3 A generator levy, maintenance levy, infrastructure levy, or similar operational levy may be imposed where the Company determines that such levy is necessary for generator usage, backup systems, maintenance, operational continuity, or facility preservation.

23.4 Any such levy may be charged in addition to normal membership fees for the duration determined by the Company, subject to applicable law and any applicable membership agreement.

23.5 Levy rates may vary depending on the facility, service requirements, operating conditions, and related costs, and may change from time to time.

23.6 Levies, tag fees, administration fees, activation fees, and similar charges do not form part of a membership promotion unless expressly stated otherwise in writing.

23.7 The Company will communicate any such levy, including the effective date and applicable rate, by such reasonable notice as it considers appropriate in the circumstances, subject to applicable law.

24. Miscellaneous

24.1 These Terms and Conditions, Rules and Regulations must be read together with the applicable membership agreement, participation documentation, club notices, booking terms, and any other applicable policies published or made available by the Company.

24.2 Members and guests must keep mobile phone calls, speakerphone use, device audio, music, video playback, and any other noise to a reasonable level that does not disturb other members, classes, staff, or Club operations.

24.3 The Company may require any person to use headphones, end a call, lower audio levels, or discontinue disruptive device use.

24.4 If any provision of these Terms and Conditions, Rules and Regulations is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

24.5 The Company’s failure to enforce any right or provision at any time will not constitute a waiver of that right or provision.

24.6 Headings are inserted for convenience only and do not affect interpretation.

24.7 Unless the context indicates otherwise, words importing one gender include the others, words importing the singular include the plural and vice versa, and references to persons include natural and juristic persons where applicable.

24.8 These Terms and Conditions, Rules and Regulations apply as amended from time to time and the latest version published on the Company website will be the version in force.

25. Assumption of Risk and Physical Readiness

25.1 By entering the Club, using any facility, participating in any class, programme, training session, event, or activity, or permitting any minor child to do so, members and parents/legal guardians acknowledge that exercise, training, use of gym equipment, group exercise, aquatic activities, court sports, and related physical activity involve inherent risks.

25.2 Such risks may include, without limitation, slips, trips, falls, collisions with equipment or other persons, incorrect use of equipment, overexertion, improper technique, failure to follow instructions, illness, aggravation of a medical condition, and, in rare cases, serious injury or death.

25.3 Each member, and each parent or legal guardian on behalf of a minor child, is responsible for ensuring that the member or minor child is physically and medically fit to participate in the relevant activity and to use the relevant equipment or facility.

25.4 Members and parents/legal guardians must ensure that any medical condition, injury, illness, restriction, or other health concern relevant to participation is appropriately considered before using the Club or participating in any activity.

25.5 All exercise, training, classes, use of equipment, and use of Club facilities are undertaken voluntarily.

25.6 Members must use equipment, facilities, and services responsibly and in accordance with staff instructions, safety notices, operating rules, and any applicable programme requirements.

Peer-to-Peer Training Risk

25.7 Members who participate in peer-to-peer training acknowledge that such training is a private arrangement between members and may involve instruction, guidance, or assistance from a person who is not employed, endorsed, accredited, supervised, or verified by Moove Motion Fitness Club.

25.8 Any member choosing to participate in peer-to-peer training is responsible for satisfying themselves as to the suitability, experience, and credentials of the other member involved.

25.9 Peer-to-peer training may involve risks including physical injury, improper instruction, unsuitable programming, misuse of equipment, and unsafe technique.

25.10 The use, possession, exchange, sale, promotion, or distribution of illegal drugs, banned substances, or unauthorised substances in connection with peer-to-peer training, or otherwise on Club premises, is strictly prohibited and may result in immediate termination of membership and further action where appropriate.

Moove is a safe, fully supervised venue where kids can have fun and adults can relax. Bookings are essential, so be sure to book your party well in advance!

Reservations and Quotations

1. Kids Club parties are charged per child, including children who are members of the Moove Kids Club.
2. Moove members receive a 20% discount on Kids Club parties or events. This discount will be applied to the final quotation.
3. The play area is suitable for children between the ages of 4 and 11 years.
4. A party or event booking does not include private venue hire. The venue will remain open to the general public during the booking.
5. Full payment is required to secure a booking. A reservation will only be confirmed once proof of payment has been received.
6. If additional children attend the party or event beyond the number included in the original booking request, those additional children will be charged for accordingly.
7. Kids Club parties and events are limited to a maximum of three (3) hours per booking.
8. The venue will be made available thirty (30) minutes before the reservation time for setup and thirty (30) minutes after the reservation time for breakdown.
9. Parties are limited to a maximum of fifty (50) children.
10. Parents and legal guardians will not be charged for access to the Kids Club for purposes of attending the party or event.

Catering

1. If you choose to arrange your own catering, a surcharge of R500 will apply. If you use the café’s catering services, no additional catering surcharge will be charged. Catering arrangements must be made directly with the café. Self-catering excludes beverages, which must be purchased from the café.
2. No alcoholic beverages are allowed on the premises.

Cancellations and Refunds

1. A refund will be processed if a party or event is cancelled at least seven (7) working days before the event date.
2. Refunds, where applicable, will only be paid into South African bank accounts.
3. Approved refunds will be processed within seven (7) working days from the date of the refund request.
4. Any refund relating to catering must be arranged directly with the café.

Moove Motion Fitness Club may amend these Terms and Conditions for Kids Party Booking Requests from time to time. The latest version published on the Company website will apply.

 

The parent or legal guardian acknowledges that attendance at and participation in a Kids Club party or event may involve inherent risks, including slips, trips, falls, collisions, minor injuries, illness, and other risks associated with children’s play and activity.

The parent or legal guardian confirms that the child attends and participates at the parent’s or legal guardian’s risk and that the child is medically fit to participate in the party or event.

The parent or legal guardian accepts responsibility for the conduct, supervision, safety, and well-being of the child attending under their care, except to the extent that supervision is expressly undertaken by Moove Motion Fitness Club staff as part of the booked party offering.

All children and adults attending the party or event must comply with Moove Motion Fitness Club’s rules, safety requirements, and any reasonable instruction given by staff.

To the fullest extent permitted by law, Moove Motion Fitness Club, its affiliates, employees, contractors, and representatives will not be liable for any loss, damage, injury, or claim arising from attendance at or participation in a Kids Club party or event, except where caused by gross negligence or where liability cannot legally be excluded.

General

By participating in any promotion offered by Moove Motion Fitness Club, participants agree to be bound by these Promotional Terms and Conditions, together with any specific terms applicable to the relevant promotion and any decisions made by the Company in relation to that promotion.

Eligibility

Promotions are open only to persons who are legally entitled to participate and who meet the eligibility requirements set out in the relevant promotion.

Employees, contractors, agents of the Company, and their immediate family members are not eligible to participate unless the relevant promotion expressly states otherwise.

Promotion Period

Each promotion is valid only for the period stated in the relevant promotional announcement or communication.

Moove Motion Fitness Club may extend, shorten, suspend, withdraw, or end any promotion at any time.

How to Participate

To qualify for a promotion, participants must follow the instructions set out in the relevant promotion. This may include, without limitation, registering on the website, using a promotional code, completing a sign-up process, or making a qualifying purchase.

Any misuse or abuse of a promotion, including the submission of false, inaccurate, or misleading information, may result in disqualification.

Offers and Benefits

Promotional offers, discounts, rewards, membership benefits, and similar promotional benefits are subject to availability and may be limited.

Any promotional benefit, including any discounted membership, reduced joining fee, free period, or similar offer, applies only for the promotional period expressly stated in the relevant offer. Thereafter, the standard membership fees, charges, terms, and conditions will apply unless expressly stated otherwise.

Restrictions

Promotions may not be used together with any other offer, discount, incentive, promotion, or promotional code unless expressly stated otherwise.

Promotions are non-transferable, non-refundable, and may not be exchanged for cash, credit, or any other benefit unless expressly stated otherwise.

Any free or discounted membership, promotional access, or promotional benefit is applicable only to the qualifying participant or new member stated in the relevant offer. All other fees, charges, levies, tag fees, administration fees, and additional costs remain payable where applicable.

Changes, Suspension, or Cancellation

Moove Motion Fitness Club may cancel, suspend, amend, withdraw, or modify any promotion, or any part of it, at any time, including where fraud, abuse, technical failures, operational issues, or any other factor affects, or may affect, the integrity, fairness, or proper administration of the promotion.

Moove Motion Fitness Club may also terminate a promotion early without prior notice.

Disqualification

Moove Motion Fitness Club may disqualify any participant who tampers with the participation process, uses automated means, acts fraudulently, provides false information, or otherwise breaches these Promotional Terms and Conditions or the specific terms of the promotion.

Liability

Moove Motion Fitness Club is not responsible for errors, omissions, interruptions, delays, technical failures, system malfunctions, or defects affecting any promotion.

Participation in any promotion is at the participant’s own risk, and promotional benefits are accepted and used subject to the applicable membership terms, Club rules, and promotion-specific conditions.

Personal Information

Participants agree that any personal information collected in relation to a promotion may be used by Moove Motion Fitness Club for purposes connected with administering the promotion, verifying eligibility, contacting participants, and otherwise managing the promotion, in accordance with the Company’s privacy policy and applicable law.

Contact

For any queries relating to a promotion, participants may contact Moove Motion Fitness Club through the customer care portal.

Moove Motion Fitness Club may amend these Promotional Terms and Conditions from time to time. The latest version published on the Company website will apply.

GENERAL DISCLAIMER AND WAIVER STATEMENT FOR SIGNAGE, CONTRACTS, AND/OR INDEMNITY FORMS

You acknowledge that your participation in the gym may expose you and your minor child to many inherent risks, including accidents, injury, illness, or even death. You hereby assume all risks of injuries associated with participation in the gym including, but not limited to falls, contact with other members, the effects of the weather, including high heat and/or humidity, and all other such risks being known and appreciated by you. The legal guardian has explained all rights and obligations pertaining to this disclaimer to his/her minor child.

To the fullest extent permitted by law, GYM MANCO SA (PTY) LTD or any of their direct or indirect affiliates who may give you access to their facilities, and/or their directors, employees, and independent contractors, shall not be liable for any loss or damage whatsoever and howsoever arising (including from any nutritional, exercise or any other advice) suffered by you or any of your dependents, including

Moove Motion Fitness Club knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy.

As used throughout this policy, the term “Moove Motion Fitness Club”, “us” or “we” refers to Moove Motion Fitness Club South Africa (Pty) Limited and its affiliates in South Africa and worldwide. By engaging with us, you are accepting and consenting to the practices described in this privacy policy.

1. Personal Information

Any personal information provided to or gathered by Moove Motion Fitness Club is controlled by Moove Motion Fitness Club South Africa (Pty) Limited, whose registered office is at ERF 207, South Africa Drive, Cosmo City. A number of suppliers act as data processors on behalf of us from time to time.

2. What personal information does Moove Motion Fitness Club collect?

The information we collect from our members help us to continually improve your experience at Moove Motion Fitness Club. This personal information may include – your name and contact information; ID/passport number; date of birth; preferred communication methods; bank details and credit card details. We also create information that becomes part of the personal information we hold about you, such as your membership number and your usage of the club.

We also collect the following information:

Special personal information

The term “special personal information” in this context refers to information relating to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life or criminal behaviour. Whilst we do not generally collect special personal information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. We will use health information provided by you exclusively to serve you better and meet your particular needs. By providing this information to us, you are consenting to our using it in the manner set out in this policy.

Personal information about children

We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent or guardian. As a parent or guardian, please do not to allow your children to submit personal information without your permission.

A responsible party may, subject to section 35, not process personal information concerning a child. In terms of POPIA, personal information of a child may only be processed if it is carried out with the prior consent of a parent or guardian.

Contacting us via our Website or otherwise

When you use the https://www.moovemfc.co.za website (our “Site”) or contact us by post, telephone, email, or SMS​, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.

CCTV

We use CCTV in our clubs for health and security reasons. If you have any queries in relation to the use of CCTV operating in and around our clubs please contact us.

Surveys

We may ask you to complete surveys for research purposes from time to time, although you do not have to respond to them.

3. What do we do with the personal information collected from you?

We use personal information to provide the services you request from Moove Motion Fitness Club such as to facilitate staff administration, administration of your membership, facilitate bookings of classes and appointments with our own or third-party service providers and other transactions. We may also use the information to advertise products and services, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to administer and maintain membership records. In addition, we use this information to improve our membership and customer services platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

We also use your details to send you newsletters and promotions, and to conduct online surveys or surveys by telephone; prize draws; competitions and other promotions via email, telephone or post. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Moove Motion Fitness Club, we use the personal information you supply to process your job application.

We continuously profile and assess our membership database in order to improve the service offering provided to members and/or to better align ourselves with business partners. As a result, we use your personal information to share it with existing and potential business partners and third parties in order to identify mutual commercial opportunities with such business partner or third party, and/or improve the service offering to you. Information is shared on a confidential basis, and unless you have consented otherwise, under no circumstances is the business partner or third party entitled to make any communication to you, or make any further transmission of the information, as a result of the personal information we avail to them. Each transmission of the personal information differs, but is specific to the particular information share exercise undertaken.

Other than as set out in this privacy policy we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law. We operate an automatic opt-in policy which means that when you request information from us on one of our clubs or make an enquiry we add you to our database.

4. What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Moove Motion Fitness Club’s essential features, we recommend that you leave them turned on.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. Please note that our advertisers may also use cookies, over which we have no control:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our Site according to your individual interests.

To speed up your searches.

To recognise you when you return to our Site.

5. Does Moove Motion Fitness Club Limited share the information it receives?

Information about our members is an important part of our business and we do not sell it to others. Moove Motion Fitness Club shares member information only as described below.

Third Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from member lists, analysing data, and providing marketing assistance. Third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this privacy policy and as permitted by South African data protection legislation.

Online advertising

Moove Motion Fitness Club South Africa engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about Moove Motion Fitness Club South Africa’s customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. The personal information they collect is aggregated and cannot be linked to a person.

Third party vendors, including but not limited to Google, DoubleClick and Programmatic Buying, show Moove Motion Fitness Club South Africa’s ads on sites on the internet.

Third party vendors, including but not limited to Google, DoubleClick and Programmatic Buying, use cookies to serve ads based on a user’s prior visits to Moove Motion Fitness Club South Africa’s website.

If you do not wish your personal information to be used in this way Users may opt out use of cookies by visiting:

Google – http://www.google.com/policies/privacy/ads/ AND/OR

Network Advertising Initiative – http://www.networkadvertising.org/managing/opt_out.asp AND/OR

Digital Advertising Alliance (DAA) – http://www.aboutads.info/choices/ AND/OR

Digital Advertising Alliance Canada (DAAC) – http://youradchoices.ca/choices AND/OR

Digital Advertising Alliance EU (eDAA) – http://www.youronlinechoices.com/

Promotional Offers

Sometimes we send offers to members on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please let us know in writing.

Business Transfers

As we continue to develop our business, we might sell or buy health clubs or subsidiaries or business units. In such transactions, member information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the member consents otherwise). Also, in the unlikely event that Moove Motion Fitness Club or substantially all of its assets are acquired, personal information will of course be one of the transferred assets.

 Protection of Moove Motion Fitness Club and others

We release account and other personal information when we believe that such a release is appropriate to comply with the law; enforce or apply our membership or other agreements; or protect the rights, property or safety of Moove Motion Fitness Club, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this privacy policy.

With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.​

6. How secure is information about me?

We are committed to securing your personal information against unauthorised access, modification, disclosure and use. We regularly review security controls and processes to maintain your data’s safety. We use physical, administrative, and technical safeguards, and we contractually require third parties to do the same.

When we engage third parties, we impose security, privacy, and confidentiality obligations on them to ensure your information is protected

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

7. What about links to other websites?

Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites may use technology to send (or “serve”) the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this privacy policy. Please contact them directly for more information about their privacy practices.

8. What choice do I have?

As discussed above, you can always choose not to provide information. If you do not want to receive e-mail or other mail from us, tick the opt-out box in your terms and conditions or let us know in writing if you don’t want to receive these offers. However, please note, if you do not want to receive legal notices from us, such as this privacy policy, those notices will still govern your use of Moove Motion Fitness Club and it is your responsibility to review them for changes.

9. Notices and revisions

If you have any concern about privacy at Moove Motion Fitness Club, please e-mail us a thorough description and we will try to resolve the issue for you. Our business changes constantly and our privacy policy and the website terms and conditions will also change from time to time. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of member information collected in the past without the consent of affected members.

10. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Legal Department, Moove Motion Fitness Club South Africa (Pty) Limited ERF 207, South Africa Drive, Cosmo City

PRIVACY POLICY

Subject to the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, if applicable, and as far as allowed by law, Moove Motion Fitness Club (including its owners, employees, suppliers, Internet service providers, partners, affiliates and agents) shall not be liable for any damage, loss or liability of any nature incurred by whomever and resulting from:

• Access to the Moove Motion Fitness Club;
• Access to web sites linked to the Moove Motion Fitness Club website;
• Inability to access the Moove Motion Fitness Club website;
• Inability to access web sites linked to the Moove Motion Fitness Club website;
• Content available on the Moove Motion Fitness Club website;
• Services available from the Moove Motion Fitness Club website;
• Downloads and use of content from the Moove Motion Fitness Club
• Any other reason not directly related to Moove Motion Fitness Club gross negligence.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

INFORMATION COLLECTION & USE

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”)

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies.We use Preference Cookies to remember your preferences and various settings.

Security Cookies.We use Security Cookies for security purposes.

Use of Data:

To provide and maintain the Service

To notify you about changes to the Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

Legal Requirements

Moove may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info.compliance@moovemfc.co.za

By visiting this page on our website: https://moovemfc.co.za/terms-and-conditions/